Privacy policy

Introduction

DialWise AI ("DialWise,.we,.us," or "our") is committed to protecting your privacy and providing a secure experience when you use our voice AI CRM platform, website, and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, create an account, configure voice agents, or otherwise interact with DialWise.

Information we collect

We may collect personal and business information you provide directly, including your name, email address, phone number, company name, billing details, and account credentials.

When you use DialWise voice agents, we may collect call metadata, transcripts, recordings (where enabled), lead details, appointment data, and CRM sync information associated with your workflows.

We also collect technical and usage data such as IP address, browser type, device information, log data, and interaction patterns to operate, secure, and improve the Services.

Voice and call data

DialWise processes voice interactions to answer calls, route leads, book appointments, and sync outcomes to your CRM. Depending on your configuration, this may include call recordings, transcripts, caller phone numbers, and conversation summaries.

Retention periods for call and voice data vary based on your plan, account settings, and applicable law. You are responsible for configuring retention and disclosure practices that meet your business and regulatory requirements.

CRM and integrations

If you connect third-party tools such as CRMs, calendars, or automation platforms, we process data necessary to sync leads, contacts, activities, and workflow outcomes between DialWise and those services.

Data shared with integrations is governed by both this policy and the privacy practices of the connected provider. We recommend reviewing the terms and privacy policies of any integration you enable.

How we use information

We use collected information to provide and maintain the Services, authenticate users, process transactions, route and analyze calls, capture leads, deliver notifications, and support customer requests.

We may also use aggregated or de-identified data to improve product performance, develop new features, monitor reliability, and understand how customers use DialWise.

Payment information

When you purchase a subscription or paid plan, payment information is collected and processed by our payment partners. DialWise does not store full payment card numbers on our servers.

Billing data is used solely to process payments, manage subscriptions, and comply with financial record-keeping obligations.

Cookies and tracking

Our website may use cookies and similar technologies to enable core functionality, remember preferences, measure traffic, and improve user experience.

You can control cookies through your browser settings. Disabling certain cookies may limit some features of the website or dashboard.

How we share information

We do not sell your personal information. We may share data with trusted service providers that help us host infrastructure, process payments, deliver communications, provide analytics, and operate the Services, only to the extent necessary and under appropriate safeguards.

We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale, subject to applicable legal requirements.

How we protect your information

We implement technical and organizational measures designed to protect personal information, call data, and account credentials against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is completely secure. While we work to safeguard your data, we cannot guarantee absolute security.

Your privacy rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, object to certain processing, or request data portability.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

Effective date: June 7, 2026.

Contact

If you have questions about this Privacy Policy or how DialWise handles your data, please contact us.