Which calendar does DialWise use?

DialWise connects to your scheduling calendar and uses it as the source of truth for real availability. Phone agents, chatbots, and Copilot all book against the same rules.

Can each appointment type have different hours?

Yes. Each event type can use its own weekly availability, while company business hours provide the default schedule for new types.

Do booked appointments appear in my CRM timeline?

Yes. Every booking is tied to the contact record alongside calls, chats, and follow-ups.

Scheduling | DialWise AI CRM Features

Features

Scheduling that phone agents, chatbots, and Copilot use to book real openings

Overview

Let callers and website visitors book real openings during the conversation, with connected calendar availability, per-event-type schedules, company business hours, and reminder workflows keeping the calendar honest.

A customer calling after hours should get the same booking experience as one calling Tuesday at 10am. DialWise checks your real availability, appointment type rules, and company hours before booking the slot.

Each appointment type can own its own weekly schedule. New event types seed from company business hours, and booking resolves event-specific hours first, then company hours, then safe weekday defaults.

AI phone employees, website chatbots, and CRM Copilot all use the same scheduling truth. No double-booking because someone forgot to update a spreadsheet, and no invented weekend appointment when your business rules block weekends.

Capabilities

What Scheduling does for your business

Connected calendar booking

Connect your booking calendar once. Phone agents, chatbots, and Copilot read live availability and book directly from the conversation.

Per-event-type availability

Set separate hours for each appointment type: estimates, consultations, emergency calls, demos, inspections, or service windows.

Company business hours

Maintain company-level business hours in Account settings. New appointment types inherit these hours so setup stays fast and consistent.

Booking from voice, chat, and Copilot

Callers, website visitors, and internal users can book without being transferred to a separate link mid-conversation.

Two-way calendar sync

Appointments created by AI show on your calendar. Blocks, updates, and cancellations sync back so agents know what is open.

Weekday and fallback rules

Copilot and agents reject blocked days, show next available weekday slots when needed, and fall back through event hours, company hours, and safe defaults.

Confirmation and reminder automations

Trigger SMS and email confirmations after booking. Reduce no-shows without hiring more front-desk staff.

Service-business scheduling patterns

Built for field teams, clinics, appointment-based trades, and local service teams that need real openings, not generic sales round-robin theater.

Why DialWise

More than a memory layer

Meeting-assistant CRMs prep your reps before a sales call. DialWise books the appointment during the customer conversation on your business line or website, then logs it on the CRM record automatically.